Contact Us

Guide to Frequently Asked Questions about TSAHC

Below is a list of questions and topics frequently searched for on our website, along with who to contact for further information.  

• General

  COVID-19 Information and Resources	Michael Wilt 512-334-2157 Email
  Board Information	Rebecca DeLeon 512-220-1174 Email
  Events & Trainings	Varies by Event/Training - view specific event page for information
  General Questions	TSAHC Toll Free 888-638-3555

• Home Buyers & Renters

  Help for Home Buyers	Email Homeownership Hotline 877-508-4611
  Help for Renters:
  Single Family Rental Program	Questions?  Email
  Rollins Martin Apartments	Questions?  Email

• Current TSAHC Homeowners

  Current Homeowner questions	Homeownership Team Email
  Request a Copy of your MCC	Review this FAQ
  Request a Reissued MCC (for homeowners that recently refinanced)	Complete this form
  Request a Payoff	Contact LoanCare, LLC Toll Free:  800-509-0183 Fax Requests to:  866-637-4748 8:00am – 10:00pm EST Monday-Friday 8:00am – 3:00pm EST Saturday Payoff Department  PO Box 8068 Virginia Beach, VA 23450 To personally request your payoff, please sign in to your account here: LoanCare Online Portal Click Here for Third-Party Payoff Requests

• Lenders

  General program questions	Compliance Team Email
  MCC program questions	MCC Compliance Team Email
  Guidelines and training	Homeownership Team Email
  Request a Payoff	Contact LoanCare, LLC Toll Free:  800-509-0183 Fax Requests to:  866-637-4748 8:00am – 10:00pm EST Monday-Friday 8:00am – 3:00pm EST Saturday Payoff Department  PO Box 8068 Virginia Beach, VA 23450 To personally request your payoff, please sign in to your account here: LoanCare Online Portal Click Here for Third-Party Payoff Requests
  How to Obtain a Borrower's MCC	Review this FAQ
  Request a Reissued MCC (for homeowners that recently refinanced)	Complete this form
  Training Opportunities	Sarah Ellinor 512-220-1171 Email
  Update your Lender Profile

• REALTORS®

  Program and marketing questions	Homeownership Team Email
  Training Opportunities	Frank Duplechain 512-220-1173 Email
  Update your REALTOR® Profile

• Developers

  Financing Options	Development Finance Team Email
  Training Opportunities	Michael Wilt 512-334-2157 Email

• Property Managers

  Asset Oversight & Compliance Requirements and Reporting	Celina Stubbs Email Mercedes Dunmore Email

• Donors & Investors

  How to Donate	Katie Claflin 512-334-2152 Email
  Sponsoring Housing Connection	Laura Ross 512-477-3560 Email
  TSAHC Supporters	Katie Claflin 512-334-2152 Email

• Nonprofits & Governments

  Funding Opportunities	Michael Wilt 512-334-2157 Email
  Training for Nonprofits &  Housing Counselors	Anna Orendain 512-807-0050 Email
  Training for Developers	Michael Wilt 512-334-2157 Email

• Complaints

  Complaints Procedures	[email protected]
  Note: this email address is for formal complaints ONLY

• Open Records Requests

  Open Records Requests and Procedures	[email protected]
  Note: this email address is for formal open records requests ONLY