**Please note: TSAHC offices will be closed on Friday, December 23rd and Monday, December 26th for the Christmas Holiday. We will also be closed on Monday, January 2nd for New Years.
Below is a list of questions and topics frequently searched for on our website, along with who to contact for further information.
| COVID-19 Information and Resources | Michael Wilt 512-334-2157 |
| Board Information | Rebecca DeLeon 512-220-1174 |
| Events & Trainings | Varies by Event/Training - view specific event page for information |
| General Questions | TSAHC Toll Free 888-638-3555 |
| Staff Listing | TSAHC Toll Free 888-638-3555 |
| Help for Home Buyers | Email Homeownership Hotline 877-508-4611 |
| Help for Renters: | |
| Single Family Rental Program | James Matias 512-334-2153 |
| Rollins Martin Apartments | Celina Stubbs 512-334-2154 |
| Current Homeowner questions | Homeownership Team |
| Request a Copy of your MCC | Review this FAQ |
| Request a Reissued MCC (for homeowners that recently refinanced) |
Complete this form |
| Request a Payoff |
Contact LoanCare, LLC 8:00am – 10:00pm EST Monday-Friday Payoff Department To personally request your payoff, please sign in to your account here: LoanCare Online Portal Click Here for Third-Party Payoff Requests |
| General program questions | Compliance Team |
| MCC program questions | MCC Compliance Team |
| Guidelines and training | Homeownership Team |
| Request a Payoff |
Contact LoanCare, LLC 8:00am – 10:00pm EST Monday-Friday Payoff Department To personally request your payoff, please sign in to your account here: LoanCare Online Portal Click Here for Third-Party Payoff Requests |
| How to Obtain a Borrower's MCC | Review this FAQ |
| Request a Reissued MCC (for homeowners that recently refinanced) | Complete this form |
| Training Opportunities | Sarah Ellinor 512-220-1171 |
| Update your Lender Profile |
| Program and marketing questions | Homeownership Team |
| Training Opportunities | Frank Duplechain 512-220-1173 |
| Update your REALTOR® Profile |
| Financing Options | Development Finance Team |
| Training Opportunities | Michael Wilt 512-334-2157 |
| Asset Oversight & Compliance Requirements and Reporting |
James Matias Celina Stubbs |
| How to Donate | Katie Claflin 512-334-2152 |
| Sponsoring Housing Connection | Laura Ross 512-477-3560 |
| TSAHC Supporters | Katie Claflin 512-334-2152 |
| Funding Opportunities | Michael Wilt 512-334-2157 |
| Training for Nonprofits & Housing Counselors |
Frank Duplechain 512-220-1173 |
| Training for Developers | Michael Wilt 512-334-2157 |
| Complaints Procedures | [email protected] |
| Note: this email address is for formal complaints ONLY |
| Open Records Requests and Procedures | [email protected] |
| Note: this email address is for formal open records requests ONLY |
