Event

Event Details

Training presented by Housing Support Services Alliance

Build your "soft skills" and learn how to confidently de-escalate challenging situations. Practice real-life scenarios you're likely to face on the job and walk away with practical ready-to-use language for resident interactions. Leave feeling recharged, with a fresh perspective and new tools to better support your residents.

Topics Covered:

• Understanding Trauma
• Co-Regulation Techniques
• Empathy and Connection
• Documenting incidents