Lender Training

Lenders are required to participate in training in order to use TSAHC’s home buyer programs and to gain access to the TSAHC Lender Portal. Training is broken down into user-specific modules. Each training lasts approximately one hour.

• Required: Module I – The Basics (Loan Officers and Underwriters)

  This module covers program requirements, how to qualify a home buyer, how to make a reservation in the Lender Portal, and upload underwriter certifications.  

  Module 1 Training- Available 24/7

• Required: Module II – Compliance, Closing & Delivery (Processors and Closers)

  This module provides more in-depth training on the TSAHC Lender Portal, including how to upload compliance packages, close and deliver loans to Lakeview Loan Servicing. 

  Module 2 Training - Available 24/7

• Required: Module III – Master Servicer Delivery Processes (Closers and Shippers)

  For DPA or DPA/MCC Loans Only: As of April 3rd, TSAHC transitioned to a new Master Servicer, Lakeview Loan Servicing. Files reserved on or after April 3rd will be delivered to Lakeview.

  • Module III - Lakeview Training - Available 24/7
• Required: Module IV - Managing TSAHC Programs & Credentials (Program Admin Training)

  This module covers program administrator responsibilities, user training requirements, creating Lender Portal credentials, and commonly asked TSAHC admin questions.

  Module IV – Program Administrator Training - Available 24/7

• Optional: TSAHC DPA 3-Year Deferred Forgivable 2nd Lien Webinar - Avoid the Top 5 Errors

  Watch this webinar to learn more about TSAHC's 3-Year Deferred Forgivable 2nd Lien loan products.

  3-Year Deferred Forgivable 2nd LIen Webinar - Available 24/7

• Optional: MCC Program Training

  This training will provide an overview of the Mortgage Credit Certificate Program.

  MCC Training Webinar available 24/7

• Optional: TSAHC Train the Trainer Program

  Loan officers who attend this webinar will gain access to TSAHC's training materials to make presentations about TSAHC's home buyer programs.

  View the recorded webinar, which is available 24/7.

  Webinar

• Optional: TSAHC Lender Training - Avoid Top Errors

  Watch this webinar to learn how to avoid the top errors that lenders make when using TSAHC's programs. 

  TSAHC Lender Training - Avoid Top Errors (Available 24/7)