Important Information and Resources

Below you will find a helpful information and resources regarding the 2021 Winter Storms, the ongoing COVID-19 pandemic, and changes to our programs. We continue to update this page as additional information and resources become available.

Click here to view our staff contact information.

2021 Winter Storm Information and Resources
On February 20, 2021, President Biden issued a major disaster declaration for Texas and ordered federal assistance to supplement state and local recovery efforts for areas affected by severe winter storms.

Federal assistance provided by the Federal Emergency Management Agency (FEMA)
- Click here for a map of counties covered by FEMA's assistance and information on how to apply for assistance.
- Please note that FEMA aid is typically limited to temporary rental assistance or home repair assistance for uninsured or underinsured properties.
Statewide and Local Resources
- The Texas Tribune published a helpful guide that details statewide and local resources and nonprofits providing assistance.
- BCL of Texas also published a Winter Storm 2021 Resource & Recovery Guide that provides answers to FAQs about FEMA assistance as well as statewide and local resources.
- Texans in need of assistance with anything not covered by insurance are encouraged to contact 211 to connect with a local agency that may be able to help.
Other Resources
- Texas Department of Insurance - insurance tips following winter storms. Additionally, find an insurance company or an agent for help with claims here.
- Texas Attorney General - report price gouging or other disaster and emergency scams here.
- U.S. Department of Agriculture - find disaster assistance information for farmers and ranchers here.
COVID-19: Information and Resources for Renters
Generally speaking, renters facing hardships should contact their landlord to communicate their situation. Even with an eviction moratorium in place (linked below), renters should establish communication with their landlord if there is a disruption to timely rental payments.

Federal Eviction Moratorium
- On August 3, 2021, the Biden administration announced a new, 60-day eviction moratorium order handed down by the Centers for Disease Control (CDC) that applies to areas of the country "experiencing substantial and high levels of community transmission" of the COVID-19 virus, particularly the Delta variant. It's estimated that this new moratorium will apply to 90 percent of Americans that rent.
  
  You can reference the CDC's web site to see which counties are experiencing a high or substantial level of community transmission. The new moratorium provides protections against renters so long as their community remains in that high or substantial threat level.
Texas Rent Relief Program
- On February 15th, the Texas Department of Housing and Community Affairs (TDHCA) began accepting applications for their Texas Rent Relief program. This program is open to landlords and tenants, and is meant to help Texas tenants pay rent and utility bills (including those which are past-due).
  
  The Texas Rent Relief program can help with the following costs, starting as far back as March 13, 2020: (1) Past due, current and up to 3 months of expected rent cost; (2) Past due, current or up to 3 months of expected utility and home energy expenses; and (3) After the initial 3 months of forward assistance, households can apply for 3 additional months of assistance if funds are still available.
  
  Interested parties can learn more about and apply for the program either by phone at (833)-9TX-RENT/(833)-989-7368 or online at https://texasrentrelief.com/
City and Region Specific Rental Assistance Programs: Austin, Collin County, El Paso, Fort Worth, Hidalgo County, Houston, San Antonio, Williamson County

Housing Stability Policies
- Find the Statewide and Local Housing Stability Policies as Tracked by The Entrepreneurship and Community Development Clinic at the University of Texas School of Law
COVID-19: Information and Resources for Homeowners
On June 24th, the Administration extended the foreclosure moratorium for a final, additional month until July 31, 2021 and the forbearance enrollment window through September 30, 2021, and provided up to three months of additional forbearance for certain borrowers.
- https://www.whitehouse.gov/briefing-room/statements-releases/2021/07/23/fact-sheet-biden-administration-announces-additional-actions-to-prevent-foreclosures/
If the COVID-19 crisis has impacted your ability to make on-time mortgage payments, you are encouraged to contact to your loan servicer to see what payment arrangements can be made.

If your mortgage is guaranteed by the federal government (FHA, VA and USDA loans), Fannie Mae or Freddie Mac, you may be eligible for reduced or suspended mortgage payments for up to 12 months.

Learn More About Mortgage Relief Options and Protections

In addition to these resources, some of the city and region specific rental assistance programs also provide mortgage assistance: Austin, Collin County, El Paso, Fort Bend County, Fort Worth, Hidalgo County, Houston, San Antonio, Williamson County

Homeowners who received down payment assistance from TSAHC may contact their loan servicer at one of the numbers below to make payment arrangements or discuss available options.
- Lakeview LoanCare, LLC
  Toll Free 800-509-0183
  8:00am – 10:00pm EST Monday-Friday
  8:00am – 3:00pm EST Saturday
- US BANK Default Counseling
  800-365-7900
COVID-19: Information for TSAHC Participating Lenders

TSAHC's home buyer programs are still available, and we continue to accept new reservations. Please visit our website to view daily interest rates and available assistance options.

Email homeow[email protected] with program questions and [email protected] with compliance questions. Our staff is working as quickly as possible to review loan files and answer questions.
COVID-19: Information and Resources for Nonprofits
Reference the CDC link above for general information for employers, and reference the below links for information for nonprofits and small businesses.
COVID-19: Information for Homeless Assistance Providers
COVID-19: Mental Health Information
- Texas Health and Human Services has set up a COVID-19 Mental Health Support Line if you or someone you know is feeling overwhelmed by the ongoing health crisis. You can speak with a mental health professional for help dealing with anxiety, depression, grief or worry. Call the COVID-19 Mental Health Support Line at 833.986.1919.
COVID-19: Information and Resources for Consumers
Federal Deposit Insurance Corporation (FDIC)
Consumer Financial Protection Bureau
- Protect Yourself Financially From the Impact of the Coronavirus
Lender Update: TSAHC Home Buyer Program Interest Rates

To view today's interest rates, click here.

PLEASE NOTE: Due to continued market volatility, pricing for some DPA options has been unavailable in the market. As a result, TSAHC temporarily suspended several options.

Our ability to continue to offer theses DPA options will depend on daily pricing and market conditions, so we encourage you to check our website and lender portal daily. We also suggest you consider offering borrowers lower amounts of DPA as an alternative.

We appreciate your continued participation in our programs and ask for your patience as we continue to monitor market conditions. We understand that the unavailability of these options may have caused difficulty for some borrowers who were counting on the additional DPA. We will make adjustments as needed to continue to provide the best down payment assistance programs for borrowers.

To view today's interest rates, click here.