Below is a list of questions and topics frequently searched for on our website, along with who to contact for further information.
| COVID-19 Information and Resources | Michael Wilt 512-334-2157 |
| Board Information | Rebecca DeLeon 512-220-1174 |
| Events & Trainings | Varies by Event/Training - view specific event page for information |
| General Questions | TSAHC Toll Free 888-638-3555 |
| Help for Home Buyers | Email Homeownership Hotline 877-508-4611 |
| Help for Renters: | |
| Single Family Rental Program | Questions? |
| Rollins Martin Apartments | Questions? |
| Current Homeowner questions | Homeownership Team |
| Request a Copy of your MCC | Review this FAQ |
| Request a Reissued MCC (for homeowners that recently refinanced) |
Complete this form |
| Request a Payoff |
Contact LoanCare, LLC 8:00am – 10:00pm EST Monday-Friday Payoff Department To personally request your payoff, please sign in to your account here: LoanCare Online Portal Click Here for Third-Party Payoff Requests |
| General program questions | Compliance Team |
| MCC program questions | MCC Compliance Team |
| Guidelines and training | Homeownership Team |
| Request a Payoff |
Contact LoanCare, LLC 8:00am – 10:00pm EST Monday-Friday Payoff Department To personally request your payoff, please sign in to your account here: LoanCare Online Portal Click Here for Third-Party Payoff Requests |
| How to Obtain a Borrower's MCC | Review this FAQ |
| Request a Reissued MCC (for homeowners that recently refinanced) | Complete this form |
| Training Opportunities | Sarah Ellinor 512-220-1171 |
| Update your Lender Profile |
| Program and marketing questions | Homeownership Team |
| Training Opportunities | Frank Duplechain 512-220-1173 |
| Update your REALTOR® Profile |
| Financing Options | Development Finance Team |
| Training Opportunities | Michael Wilt 512-334-2157 |
| Asset Oversight & Compliance Requirements and Reporting |
Celina Stubbs Mercedes Dunmore |
| How to Donate | Katie Claflin 512-334-2152 |
| Sponsoring Housing Connection | Laura Ross 512-477-3560 |
| TSAHC Supporters | Katie Claflin 512-334-2152 |
| Funding Opportunities | Michael Wilt 512-334-2157 |
| Training for Nonprofits & Housing Counselors |
Anna Orendain 512-807-0050 |
| Training for Developers | Michael Wilt 512-334-2157 |
| Complaints Procedures | [email protected] |
| Note: this email address is for formal complaints ONLY |
| Open Records Requests and Procedures | [email protected] |
| Note: this email address is for formal open records requests ONLY |
