Frequently Asked Questions

Compliance can be complicated. Below is a compilation of frequently asked questions and answers. If you have questions that aren’t answered below, please contact Multifamily Oversight staff.

• Is unemployment annualized when calculating annual household income?

  Yes.

• Does a household made up of Full Time Students qualify for the program?

  Maybe. If the household is made up of the following then the household qualifies:

  • Dependent with Child
  • Married filing Joint Tax Return
  • Previously in Foster Care system
  • Receiving TANF assistance
  • Enrolled in a Workforce Program

  
  If the household does not meet one of the above qualifications then the household is not eligible.

• How do I edit unit information on the Unit Status Report?

  Select the blue unit number. Once the information for that unit refreshes on the page you may edit the unit information. Save the information once you are complete.

• Can documents be backdated?

  No. Documents must always be dated the actual date of signature.

• Is a household required to complete page 3 of the Income Certification annually?

  No, page 3 is only required to be completed during the initial certification.

• Does page 3 of the Income Certification have to disclose ethnicity/disability/elderly status?

  No. Residents may opt out of disclosing any/all of that information.

• When verifying assets, specifically retirement accounts, can the most recent check stub be used to verify the account balance?

  No, The most recent check stub only contains information for the current YTD. The most recent account statement (typically received quarterly) should be used.

• If an Account Statement reflects a rate of return should that rate of return be used to calculate income from the asset?

  Yes, always use the rate of return if it is available. 

• What should I do if I can't find any free or low cost Resident Services in my area?

  You can find a list of free or low cost services here. 

• Where can I find the Rent and Income limits for my property?

  You can contact Multifamily Oversight staff to receive a copy of the Rent and Income limits specific to your property. 

• Where can I find forms used during the Income Certification process?

  Any forms related to Income Ceritifcations can be obtained by contacting a member of the Multifamily Oversight staff.